The Hard Facts about Soft Skills

Organisations depend as much on the technical and professional knowledge of their people as they do on their ability to communicate with each other. Effective communicators understand who they're communicating with, and how best to engage with them. We cannot not communicate, communication skills are therefore life skills. All of our communication influences people’s perceptions of us, and behaviour towards us.

Effective communicators, by increasing their awareness of the impact of their communication on others, exercise more control over the information they transmit. In so doing, they are better able to exert favourable influence, persuading people as to the validity of their viewpoints, and effecting change. The key to influencing others and communicating effectively is to have flexibility in our communication, if we can be more flexible than others we have greater control and influence in all our interactions.

This programme will help:
Anyone who is committed to further enhancing their communication and influencing skills.


Course duration:
3.0 hours

Course Aim
This training places participants at the centre of the communication process, helping individuals to review and develop their communication style - and to maximise the impact of their messages. This programme is an introductory module that lays a solid foundation for the completion of further modules which include; Listening That Gains Results and Questions That Get Answers and Making Connections Comfortably.

Course Objectives:
By the end of the course participants will be able to:

  • Define what communication is
  • Define why communication is important to individuals, clients and the firm
  • Complete a personal communications inventory
  • Identify the main methods of communication
  • Recognise barriers to communication
  • Explain perception and communication
  • List and observe presuppositions of effective communication

<< Back to Developing Personal Effectiveness