Making Connections Comfortably

Establishing trust and rapport is essential to building a working relationship with clients and colleagues. Without it, problem solving and ensuring client satisfaction become uphill battles. Non-verbal communication includes facial expressions, tones of voice, gestures, eye contact, spatial arrangements, patterns of touch, expressive movement, cultural differences, and other "nonverbal" acts. Research suggests that nonverbal communication is more important in understanding human behaviour than words alone--the nonverbal "channels" seem to be more powerful than what people say. This module will introduce skills which help make trust and rapport building quick and easy via understanding the power of being aware of how we present ourselves and show interest in others. The ability to easily break rapport with others subtlety will also be examined.

This programme will help:
Anyone who is committed to further enhancing their rapport building skills.

Suggested Pre-requisites:
Hard Facts about Soft Skills
Listening That Gains Results
Questions That Get Answers

Course duration:
1.5 hours

Course Aim
This course helps individuals to review and develop their rapport building skills. Provide participants with the opportunity to understand how to gain rapport, recognise the signals of rapport and explore the power of non-verbal communication. Pacing, matching and mirroring will also be discussed during the course.

Course Objectives:
By the end of the course participants will be able to:

  • Describe the ways in which rapport can be built
  • Explain the process of rapport building
  • List the four levels of rapport
  • Describe non-verbal communication and their impacts
  • Pace, mirror and match to quickly create a rapport with others
  • Display their use of rapport building skills

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