Maximising Your People's Potential - The Art of Feedback and Coaching

Developing team members is increasingly becoming the responsibility of the manager and therefore feedback and coaching has become a vitally important skill for any manger who strives to be successful. This programme introduces the skills and knowledge requiredto give feedback and coach others, assisting to encourage confidence, motivation and effectiveness thus boosting continual performance improvements. This programme provides the opportunity to examine and practise the 'GROW' model of coaching and develop coaching techniques.

This programme will help:
Anyone who manages others and is interested long term performance improvements.

Personal Effectiveness/Foundation Skills (see list below) - dependant upon role and experience
Hard Facts About Soft Skills
Listening That Gains Results
Questions That Get Answers
Making Connections Comfortably

Course duration:
7.5 hours

Course Objectives:
By the end of the course participants will be able to :

  • Clearly define what feedback is and is not
  • Identify the relationship between objectives and feedback
  • Identify common reactions to feedback
  • Effectively evaluate and prepare for giving feedback to others
  • Demonstrate techniques for giving directive feedback effectively
  • Identify their own strengths and development areas in relation to coaching
  • Identify a range of Coaching Styles
  • Demonstrate the GROW model of coaching

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