Soft Skills That Gain Hard Results

Organisations depend as much on the technical and professional knowledge of their people as they do on their ability to communicate with each other. Effective communicators understand who they're communicating with, and how best to engage with them. We cannot not communicate, communication skills are therefore life skills. All of our communication influences people’s perceptions of us, and behaviour towards us.

Effective communicators, by increasing their awareness of the impact of their communication on others, exercise more control over the information they transmit. In so doing, they are better able to exert favourable influence, persuading people as to the validity of their viewpoints, and effecting change. The key to influencing others and communicating effectively is to have flexibility in our communication, if we can be more flexible than others we have greater control and influence in all our interactions.

This programme will help:
Anyone who is committed to further enhancing their communication and influencing skills.

Course duration:
7.5 hours

Course Aim
This training places participants at the centre of the communication process, helping individuals to review and develop their communication style - and to maximise the impact of their messages. The programme provides participants with the opportunity to gauge their listening, questioning and rapport building skills. Participants gain practical knowledge of the positive benefits of active listening, identify the barriers to listening, the power of paraphrasing and specific questioning techniques. Participants gain the opportunity to understand how to gain rapport, recognise the signals of rapport and explore the power of non-verbal communication. Pacing, matching and mirroring will also be discussed during the course.

Course Objectives:
By the end of the course participants will be able to:

  • Define what communication is
  • Complete a personal communications inventory
  • Identify the main methods of communication
  • Recognise barriers to communication
  • List and observe presuppositions of effective communication
  • Define what listening is
  • List their personal barriers to effective listening
  • Demonstrate active listening
  • Effectively paraphrase information and ideas
  • List and demonstrate different questioning techniques
  • Ask precise questions that assist themselves and others discover key information
  • Explain the process of rapport building
  • List the four levels of rapport
  • Describe non-verbal communication and their impacts
  • Pace, mirror and match to quickly create a rapport with others
  • Display their use of rapport building skills
  • Influence others through increased flexibility in their communication

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